Since 2001, Collector University has been hosting free seminars focusing on how to collect money from patients throughout various parts of the country. In 2001, our clients contacted us asking if we would host training sessions for their patient account representatives, admission personnel, and billers/coders. We started realizing our clients’ attendees really enjoyed and benefitted from our training sessions. Our next step was to take our seminars on the road, but we felt there would be two main concerns for attendees. The first concern would be cost - who could afford to attend - so we said, “Let’s make it free.” The second concern was the fact that attendees do not want to be sold anything! They just want to learn, share ideas, and network with their colleagues. The result of these two concerns are our seminars today – a cost-free, sales-free seminar.

Our speaker, Anthony Carabello, is extremely engaging, knowledgeable and experienced.  Tony interacts with his audience, does real-life role-playing, and addresses real issues from the medical field using personal examples from the attendees. This group participation ensures that the subject matter benefits all attendees, from upper level management to staff.  CU attendees leave with a better understanding of collection laws, removing excuses, overcoming objections, and renewed confidence on their very next call.  This means immediate generation of dollars for your practice! 

In the seminar, Mr. Carabello will role play objections and excuses given by patients such as, “The doctor only saw me for 5 minutes,” “I never received a statement,” and “My insurance was to pay,” as well as your funniest ones, so make sure you come prepared with a good one!  The Collection Professor will demonstrate how to and how not to handle these objections with the help of his cast of characters.  Feel free to volunteer to be the “bad patient;” it releases a lot of stress! 

Our goals in the seminar are to help you increase your bottom line by:

• Understanding the DOs and DON’Ts of collection practices
• Creating an atmosphere where both the staff and patients understand that payment is expected at the time of service
• Providing a sense of urgency and removing patients’ objections and excuses
• Improving “talk offs” and increasing production
• Understanding how today’s patients want to pay their bills
  

Click Here to see the cast of characters used by the
Collector University presenters for role playing.


Click Here to view a 10-minute introductory video of our seminar.

This program has the prior approval of the American Academy of Professional Coders (AAPC) for 3.5 continuing education hours. Granting of prior approval in no way constitutes endorsement by the AAPC of the program content or the program sponsor.

Click Here for a complete list of our seminar dates and locations
Click Here to register for our seminar
Click Here to read testimonials from our past attendees
Click Here to see a complete list of the 2009 seminar attendees from your state
Click Here for product information for the Medical Collector’s Desk Helper